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Terms and Conditions

GENERAL INFORMATION
Cam Cam Copenhagen A/S
Skyttegade 7, Sal. 3
2200 København
Denmark
+45 25593100
info@camcamcopenhagen.com
CVR: 36392134
 
1. SUBMISSION OF ORDERS 
Once you place an order through our website, our system will automatically send you an e-mail stating the items you have ordered. 
 

2. PAYMENT

We accept: Visa, VisaDankort, Visa Debit, Visa Electron, Mastercard, Mastercard Debit and Maestro
No credit card fees are charged by us. Note that it is not possible for us to charge a higher amount than the one approved by you. Payment is processed via Shopify through Quick Pay, an approved and certified secure payment solution.
 

3. SHIPPING AND DELIVERY

 

Shipping

 

Home delivery.

We offer shipping to all countries in the EU as well as some countries outside the EU *. Below is an overview of the transport fees: 
 
EU countries  
We offer free shipping on all orders with a total order value higher than €99.
If the total order value is below €99 the shipping fee is €9.
 
Non EU countries  
We offer free shipping on all orders with a total order value higher than €99.
If the total order value is below €99 the shipping fee is €30.
 *The countries we ship outside the EU are United Kingdom, Switzerland, Bosnia And Herzegovina, Norway, Serbia, Liechtenstein. 
 
Delivery time
- EU countries: 2-4 business days
- Countries outside the EU: 3-6 business days 
 
4. CANCELLATION
Cancelling an order is possible as long as the order has not been shipped from our warehouse. Should you refuse to accept the package at the door or not pick up the delivery at a pick up station for 14 days, the order will be send back to us, after which we will credit the full amount back to you.
 
5. WITHDRAWAL
 
Returning the goods
When you have informed us that you are cancelling your purchase, you have 14 days in which to return the goods to us. You will find the return form here.
When returning you are responsible for that the item/s is responsibly packed. You carry the risk for the package/items until we receive it. Remember to save your post receipt and e.g. track and trace number.
 
The state of the article when you return it
If the value of the article is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the article and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the article, and in certain cases this may mean that only the freight charges can be refunded.
 
We recommend that you return the article in its original packaging. If the original packaging is missing, it may reduce the value of the article.
 
Refund of the purchase sum
If you cancel a purchase, you will of course get your money back, including a possible shipping cost. However, this does not apply in the following situations:
 
-If you have purchased several items in one order and only returned some of them, the shipping cost will not be refunded.
 
-If you have chosen another delivery type, which is more expensive than the cheapest one offered by us, you will not get the extra cost refunded.
 
We refund your payment with no delay and under all circumstances no later than 14 days after the day where we received your return request.
We will return the money by the same means of payment which you used for the purchase, unless otherwise agreed.
If the item/s are not in the original state, we will deduct the amount that you are responsible for.
We may hold back the payment until we have received the article, unless you send documentation that you have returned it.
 
In case you want make a return, the package must be shipped to:
DSV SOLUTIONS
Transportweg 7
7041 KK‘s-Heerenberg
The Netherlands
We only accept packages sent to this address.
 
6. COMPLAINTS & FAULTY GOODS
At Cam Cam Copenhagen we do our very best to ensure that all products are of top quality and in perfect condition. If there is something wrong with the product you have received or if your delivery is not identical to your order, please contact us immediately at claim@camcamcopenhagen.com.
 
If your request concerns a faulty item please attach a photo for us to review.
According to the Danish Sale of Goods Act, you have a 24 months warranty, and you can either have a faulty product replaced or refunded.
We pay the shipping costs associated with complaints.
 
7. WHERE YOU CAN COMPLAIN 
If as a consumer you want to complain about your purchase, please contact shop@camcamcopenhagen.com. If you do not succeed in finding a solution, you can send a complaint to the Center for dealing with complaints at:
 
Center for Klageløsning
Nævnenes Hus
Toldboden 2
DK-8800 Viborg
www.naevneshus.dk
 
If you are a resident of a country outside Denmark, you can complain to the EU Commission’s online complaints portal here – http://ec.europa.eu/odr  
 
8. PRIVACY POLICY 
In order to purchase products from Cam Cam Copenhagen we ask for the following information:
 

  • Name
  • Address
  • Phone Number
  • Email Address
We register your personal information with the objective to deliver the product to you.
We use third party systems from Google in order to analyze visitors behavior. Further, we use Mailchimp, Shopify and Business Central. Those companies use personal information only on our behalf and are not allowed to pass them on or use them for their own use.
The personal information registered in relation to your order at Cam Cam Copenhagen will be stored for five years after which it will be erased.
On camcamcopenhagen.com Cam Cam Copenhagen is the data responsible.
All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential and is treated in accordance with consumer and data protection legislation.
As a registered person, you will always have the right to raise objections to being registered. Additionally, you have the right to an insight into the registered information about you. You can at any time ask for any information related to your personal information to be deleted from our records.
These rights are in accordance with the Danish Data Protection Agency and an inquiry in this regard can be directed to Cam Cam Copenhagen via e-mail shop@camcamcopenhagen.com
 
9. STANDARD CANCELLATION FORM
(This form is only to be filled in and returned when the right to cancel is exercised.)
 
To: Cam Cam Copenhagen
www.camcamcopenhagen.dk
Address: Skyttegade 7, Sal. 3
Postcode and town: 2200 Copenhagen N
e--mail: shop@camcamcopenhagen
 
I wish to make use of the right to cancel in a purchase agreement concerning the following goods/services:
__________________________________________________________________________________
 
Ordered, date: _______________________________     Received, date: _______________________________
 
Consumer’s name: ______________________________________________________________________
 
Consumer’s address:  ___________________________________________________________________
 
Consumer’s signature: _________________________________________      Date: _________________
(only if the content of the form is given on paper)
 
 
The terms of business were last updated on 18.06.2020