Product claim

🛒 Product purchased from our webshop (camcamcopenhagen.com)

We’re here to help.
If you experience an issue with your order, you are welcome to submit a claim, and we will review and respond within a few business days.

👉 [SUBMIT A CLAIM – click here]

If you received an incorrect product or order, please contact our Customer Service directly at:
📧 claim@camcamcopenhagen.com
Please include your order number for faster handling.

Under Danish consumer law, you have a 24-month warranty on all products purchased from our webshop.
If your claim is valid, you may be entitled to a repair, replacement, partial refund, or full refund—depending on the situation.

You must submit your claim within a reasonable time after discovering the issue. Claims submitted within two months will always be considered timely.

If your claim is approved, we will refund your reasonable shipping costs. Please send the item back in secure packaging and keep the receipt for proof of postage so we can reimburse the cost.

🛍️ Product purchased at a retail store

If you purchased your product through a physical store or one of our retail partners, please contact the store directly.
The retailer will handle your claim in accordance with local rules and consumer protection regulations in their country.

🎁 Product received as a gift

To submit a claim, you must have proof of purchase.

• If the gift was bought on camcamcopenhagen.com, and you have the order number, you can submit your claim [here].
• If the gift was bought at one of our retail partners, we kindly ask you to contact the retailer directly.

If you need further assistance, don’t hesitate to contact our customer support team:
📧 claim@camcamcopenhagen.com | ☎️ +45 88 74 23 01
(Monday–Friday 09:00–12:00 and 13:00–15:00 CET).