The following General Terms and Conditions concerning sale of products at www.camcamcopenhagen.com, owned by:
Cam Cam Copenhagen A/S
Skyttegade 7, Sal. 3
The webshop is open 24 hours a day – 7 days a week.
All orders placed on and after 9th of November 2023 can be returned until 15th of January 2024.
Please be advised that the shipping fees for the returned items are to be covered at your own expense.
*Free shipping Friday 24/11
Free shipping on orders within the EU, except for orders containing larger furniture. The offer is valid all day Friday 24 November 2023.
Sweet November Sale
Offer valid from Thursday 9th, 2023 to Thursday, November 30th, 2023 at 23:59 CET, on online orders for home delivery within EU mainland only. No minimum purchase required to qualify. Not valid in combination with other discounts and offers. Offer does not apply to previous purchases. While supplies last. No rain checks.
1. SUBMISSION OF ORDERS
Once you place an order through our website, our system will automatically send you an order confirmation e-mail stating the items you have ordered.
However, you enter into a binding sales contract once you have received a shipping notification email from us. Therefore, Cam Cam Copenhagen has the right to cancel your order in the event of technical problems, delivery failure, Fair use policy and other similar situations.
Find your desired product and click “Add to cart”. In your cart on the right top corner you can see all the products that you want to buy. If all the desired products are in the cart simply click on the “CHECKOUT” button.
- Continue through the checkout process, and fill in your details; name, shipping address etc.
- You can check the products and total amount including shipping and taxes during check out.
- Click “CONTINUE TO SHIPPING METHOD” once you have filled in all the information.
- Check if you shipping address is correct, choose you shipping method and proceed by clicking “CONTINUE TO PAYMENT METHOD”
- When you have entered your credit card information and clicked on the “COMPLETE ORDER” button, you have made a binding offer for the purchase of the items you have chosen.
- At this stage your order is still subject to our acceptance. When we have accepted your order, we will obtain an authorization from your credit card company for the amount of the order. We are not withdrawing money from your card at this stage, but the amount might be reserved on your account. This is a normal process with banks and credit card companies. If your credit card is not authorized your order will not be processed further and we will contact you by e-mail with further information.
- Directly after you have placed your order you will receive a confirmation e-mail including a link to the terms and conditions for your order.
When we ship your order your credit card will be captured
2. SECURE PAYMENT
We accept: Visa, VisaDankort, Visa Debit, Visa Electron, Mastercard, Mastercard Debit and Maestro
No credit card fees are charged by us. Note that it is not possible for us to charge a higher amount than the one approved by you. Payment is processed via Shopify through Quick Pay, an approved and certified secure payment solution.
If you pay through PayPal, you are not protected by the scheme granting the right to object. Read more about the conditions on the PayPal website.
When you buy with Klarna Faktura you will receive your goods first and then you have a payment period of 14 days. The agreement on payment with Klarna lapses if a purchase is canceled. For complete information on Klarna's terms and conditions for purchase with Klarna Faktura, click here: https://cdn.klarna.com/1.0/shared/content /legal/da_dk/account/terms.pdf
3. SHIPPING AND DELIVERY
We offer shipping to EU countries (excl. Malta, Cyprus, Canary Islands, Balearic islands, Åland, Ceuta, Melilla, Helgoland, Poland and Mount Athos.) as well as some countries outside the EU *. Below is an overview of the transport fees:
We offer free shipping on all orders with a total order value higher than €99. (Excluding orders with large furniture*)
If the total order value is below €99 the shipping fee is €4,90.
The shipping fee for large furniture is €49.
*Large furniture is wardrobes, beds, and changing tables
*United Kingdom and Switzerland :
We offer free shipping on all orders with a total order value higher than €99.
If the total order value is below €99 the shipping fee is €30. Customs and local taxes will have to be paid by the customer.
*UK & Ireland: the minimum order value is €150.
* Orders delivered to non-EU countries may be subject to import duties and taxes, which are collected before delivery by the carrier. You will be solely responsible for payment of any such import duties and taxes. Please note that Cam Cam Copenhagen has no control over these charges and cannot predict their amount.
*The shipping cost of large furniture to UK & Ireland has minimum cost of €200 but the final shipping cost depends on the total weight of the order. If your order exceeds the weight limit, you will be contacted by customer service to finalise the shipping cost.
*Be aware that furniture items will be delivered to the curb.
- EU countries: 4-6 business days
- Countries outside the EU: 5-8 business days
-UK: Please note that due to Brexit and Covid-19, shipments are expected to take longer than usual
- Longer delivery time may occur during sales and busy periods.
You are responsible for receiving or picking up your package in accordance with the instructions you receive in connection with delivery. Packages that are not picked up within the time specified on the advice of delivery will be sent back to our warehouse. we reserve the right to charge you a fee to cover any additional costs we may suffer.
If you have accepted that the order may be placed outside your front door if you are not home at the time of the delivery, we have no responsibility for the order once the delivery company has left the order outside of your front door.
When your order arrives, it is important that you check the packaging BEFORE you sign that you have received the order. If your package is damaged, you must ask the courier to make a note on the proof of delivery, otherwise the carrier may reject any liability for the transport damage. You must immediately notify us of any damage, and within 24 hours at the latest.
Take a photo of the packaging before you unpack it to have documentation in case the goods are damaged or missing.
Cam Cam Copenhagen may cancel an order if it is not possible to deliver the ordered product. You will be informed if such a situation arises and any payment or reservation made using a payment method will be returned / cancelled.
Cancelling an order is possible as long as the order has not been shipped from our warehouse. Should you refuse to accept the package at the door or not pick up the delivery at a pick up station for 14 days, the order will be send back to us, after which we will credit the full amount back to you.
The period means that you have 14 days after receiving the goods to let us know that you want to cancel the purchase. You can send an e-mail to firstname.lastname@example.org make use of the standard cancellation form, which you will find at the end of the terms of business.
Cancelling part of the purchase
If you have bought more than one item from us, you may return one or several items, even if they were bought in a single order.
Please note that freight charges will not be refunded if you cancel part of your purchase.
Returning the goods
When you have informed us that you are cancelling your purchase, you have 30 days in which to return the goods to us. You will find the return form here.
The item(s) should be returned unused, unwashed and in perfect condition and in their original and undamaged packaging. Please ensure it is also protected in the polybag it arrived in. Returns that are damaged, soiled or returned without their original packaging and labels may not be accepted.
Please be aware that we don't provide a return label to non-EU countries. when returning an item from a non-EU country the customer is responsible for customs clearance and all documents associated with it. Please be aware if the right documentation is not provided the goods can not enter the EU, and therefore the goods will not be processed as a return.
When returning you are responsible for that the item/s is responsibly packed. You carry the risk for the package/items until we receive it. Remember to save your post receipt and e.g. track and trace number.
Some goods cannot be returned by normal post. This applies to furniture
If you would like to return something from a non-EU-country, please enclose a copy of the invoice, mark the item you are returning and clearly state that it is a return. Shipments without invoice or return note will be custom-cleared again and therefore not accepted by us.
You can buy a return label from us for 4.90 EUR / 35 DKK. We will deduct the amount from the refund we need to make once we receive and process your return. Please reach out to our customer service at email@example.com if you would like to buy a return label.
Please be aware that we don't provide a return label to non-EU countries and Ireland. when returning an item from a non-EU country the customer is responsible for customs clearance and all documents associated with it. Please be aware if the right documentation is not provided the goods can not enter the EU, and therefore the goods will not be processed as a return.
The state of the article when you return it
If the value of the article is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the article and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the article, and in certain cases this may mean that only the freight charges can be refunded.
We recommend that you return the article in its original packaging. If the original packaging is missing, it may reduce the value of the article.
Refund of the purchase sum
If you cancel a purchase, you will of course get your money back, including a possible shipping cost. Please be advised that the shipping fees for the returned items are to be covered at your own expense. However, this does not apply in the following situations:
-If you have purchased several items in one order and only returned some of them, the shipping cost will not be refunded.
-If you have chosen another delivery type, which is more expensive than the cheapest one offered by us, you will not get the extra cost refunded.
We refund your payment with no delay and under all circumstances no later than 14 days after we received your return.
We will return the money by the same means of payment which you used for the purchase, unless otherwise agreed.
If the item/s are not in the original state, we will deduct the amount that you are responsible for.
We may hold back the payment until we have received the article, unless you send documentation that you have returned it.
In case you want make a return, the package must be shipped to:
Kuehne + Nagel
Att. Cam Cam Copenhagen
ul. Poznańska 734
Att: Return + Order No.
We only accept packages sent to this address.
6. CAM CAM COPENHAGEN "FAIR USE" CLAUSE
If Cam Cam Copenhagen has reasonable suspicion that there is abuse, fraud, excessive/pathological buying behaviour on the part of the customer, or that a customer is a professional trader with the explicit intention to resell items bought from Cam Cam Copenhagen, we reserve the right to reject the order with reference to this “Fair Use” clause.
In this context, suspicion is based on a number of factors, non-discriminatory criteria, including a trade-off/weighting of purchase frequency, order composition, return composition, use of free delivery and return, delayed returns/unclaimed orders, alleged missing goods in consignments either outgoing or inbound, frequent returns (ordering and returning identical items repeatedly), attempting to circumvent a previous rejection, using a false/fraudulent identity. We emphasise that the behaviour is simultaneously systematic, and not random or isolated.
If we recognise unacceptable purchasing behaviour as described above, we reserve the right to refuse to enter into transactions with the customers in question and/or pause the customers ability to buy from Cam Cam Copenhagen thereafter.
As in any case, a trade is only finally concluded with Cam Cam Copenhagen when we have sent an "order confirmation and receipt".
In addition, offers and discounted items cannot be combined with other discounts and offers.
The “Fair Use” clause does not prevent customers from returning, but may in specific cases prevent customers from purchasing. The “Fair Use” clause is thus not applied to orders already accepted.
7. COMPLAINTS & FAULTY GOODS
Product purchased at our webshop camcamcopenhagen.com
You are welcome to submit your claim and we will resolve it within a few business days.
In case you have received a wrong order or product, please contact our Customer Service at
firstname.lastname@example.org with your order number.
Product purchased at a retail store
We kindly ask you to contact the retail store. The retailer will handle your claim in accordance with the rules of the country from which our retail partner operates.
Product received as a gift
You need to have proof of purchase to submit your claim.
If the gift was purchased from our webshop and you have an order number, please submit your claim here.
If the gift was purchased at one of our retail partners, then we kindly ask you to contact them directly. The retailer will handle your claim in accordance with the rules of the country from which our retail partner operates.
8. WHERE YOU CAN COMPLAIN
Where you can complain
If you as a consumer want to complain about your purchase, please contact email@example.com If we do not succeed in finding a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, DK-8800 Viborg. You can make your complaint here
To complain about goods or services, the goods or services must have a value between 147 EUR and 13.513 EUR. If the goods you want to complain about are clothes or shoes the value must be at least 97 EUR. A fee will be charged.
If you are a resident of a country outside Denmark, you can complain to the EU Commission’s online complaints portal here – http://ec.europa.eu/odr
In order to purchase products from Cam Cam Copenhagen we ask for the following information:
- Phone Number
- Email Address
We use third party systems from Google in order to analyze visitors behavior. Further, we use Mailchimp, Shopify and Business Central. Those companies use personal information only on our behalf and are not allowed to pass them on or use them for their own use.
The personal information registered in relation to your order at Cam Cam Copenhagen will be stored for five years after which it will be erased.
On camcamcopenhagen.com Cam Cam Copenhagen is the data responsible.
All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential and is treated in accordance with consumer and data protection legislation.
As a registered person, you will always have the right to raise objections to being registered. Additionally, you have the right to an insight into the registered information about you. You can at any time ask for any information related to your personal information to be deleted from our records.
These rights are in accordance with the Danish Data Protection Agency and an inquiry in this regard can be directed to Cam Cam Copenhagen via e-mail firstname.lastname@example.org
10. STANDARD CANCELLATION FORM
(This form is only to be filled in and returned when the right to cancel is exercised.)
To: Cam Cam Copenhagen
Address: Skyttegade 7, Sal. 3
Postcode and town: 2200 Copenhagen N
I wish to make use of the right to cancel in a purchase agreement concerning the following goods/services:
Ordered, date: _______________________________ Received, date: _______________________________
Consumer’s name: ______________________________________________________________________
Consumer’s address: ___________________________________________________________________
Consumer’s signature: _________________________________________ Date: _________________
(only if the content of the form is given on paper)
The terms of business were last updated on 23.11.2023